Muskkali Return & Exchange Policy

At Muskkali, we strive to provide you with the highest quality footwear and exceptional customer satisfaction. However, we understand that sometimes exchanges may be necessary. Please read our return and exchange policy carefully before placing your order.

  1. No Refund Policy:

We do not offer refunds on any purchases.

All sales are final, and only exchanges are permitted as per the conditions mentioned below.

  1. Exchange Policy:

Exchanges are allowed only for size issues.

Exchanges must be requested within 7 days of receiving your order.

The item must be in unused, unworn, and original condition with all packaging and tags intact.

  1. Courier Charges:

Customers are responsible for shipping the product back to us for exchange.

We recommend using a reliable courier service with tracking options, as Muskkali is not responsible for lost or damaged packages during transit.

  1. Condition of the Product:

The footwear must be returned in good condition without any signs of wear, dirt, or damage.

Exchanges will not be processed if the product does not meet these criteria.

  1. Exchange Process
    • The products will only be exchangeable once.
    • Non-Exchangeable Items: Sale or discounted items are not eligible for exchange.

Contact our customer care team at 8269815352 with your order details and reason for exchange.

Once your request is approved, you will receive further instructions to ship the product back to us.

The shipping address is 227 khatiwala tank prime house abv fakir libas 2nd floor room no 202
Indore 452014
Madhya pradesh

After receiving and inspecting the item, we will process the exchange within 7-10 business days.

If the requested size or style is unavailable, we will issue a store credit for future purchases.

For any questions or assistance, feel free to contact our support team at business@muskkali.com

Thank you for choosing Muskkali!